I have paid for show or event tickets but have not yet received them. What should I do?

If you have paid for tickets online via TicketMaster, you should receive either an e-ticket or printed ticket via post (depending on your selection when booking) which you simply present on your arrival. If you buy your tickets less than 5 days before the event, you will be instructed to collect your tickets from the box office.

If you have booked over the phone, or in our box office and are worried you don’t have tickets, please call us on 01253 297 297 and let us know. Often our shows only require your name to be on our guest list and tickets are not usually required other than to prove identity.

For private events, please contact the organiser or promoter about any ticket enquiries.

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